FM & Estate Management
Red Dragon Group provides a one stop FM solution to customers across Wales. In addition to the provision of our single services, we are also well positioned to provide a number of those services to our customers at any one time, whether that is through multi skilled estate operatives or by bundling services together into a Facilities Management offering.
Our committed, experienced and appropriately trained regional management teams ensures there services are provided in line with expectations, by carrying out regular audits of both services and systems and ensuring customer service is at the centre of our offering upon every visit.
We ensure that staff providing the services have the right skills, attitude and behaviour and are committed to providing a great service. They are encouraged to take ownership and be accountable for the job which they do. We want our employees to demonstrate all of our company values, are able to solve problems on sites and work with customers at a local level. Multiskilling is also encourage to enable a seamless service provision and that one point of contact for our customers, our estate managers often become the face of the locations they manage and key person in the heart of that community.
We strive to provide a value for money service, and customer liaison and quality control is key to this. We retain a strong focus in involving customers to ensure that we are getting it right, the teams have frequent meetings and encourage feedback from our customers both on site and off site.